I signed up for Yelp, just so I could write this review. I am an attorney and a natural-born skeptic, so when I read some of the reviews from earlier years, I was hesitant to try Southwest Spine and Sports. Thank goodness I did.I have been have horrible headaches and some arm numbness for over 5 months. My MRI showed a bulging disc in my neck. I had a medial branch block done by a dr. at Spine Group Arizona, and it was a horrible experience. Not only was the medial branch block of questionable medical necessity, the pain was horrible, a lot of the staff at Greenbaum Surgery Center were rude and inattentive, and I felt worse after. Needless, to say, I was nervous about trying any other type of injection in my spine.The day of my appointment with Dr. Michael Wolff (I also give him 5 stars), I mixed up my appointment time (probably because of a horrible headache) and showed up an hour and 15 minutes late for my initial appointment. The front desk people were very kind to me. I apologized profusely and said I understood if I needed to reschedule. (I had done my paperwork online 2 days prior, so at least I didn’t have to spend any extra time on that while in the office.) The front desk people said they would talk to Dr. Wolff and see if he could squeeze me in. They suggested I take a seat and wait. They said they did not know how long it would be, but that Dr. Wolff would see me. After such a mess up on my part, I was expecting to sit in the waiting room for an hour or two. I couldn’t believe it when I got called back 10 minutes later and was seeing Dr. Wolff 10 minutes after that. Not many doctors will try to fit you in if you are over an hour late for your initial appointment.I found Dr. Wolff to be kind, considerate, empathetic, a good listener, extremely attentive, extremely knowledgeable, and willing to take the time I felt I needed with him. One of his younger associates (Dr. Shetty) interviewed me first and then consulted with Dr. Wolff. Both doctors then sat in the room with me while Dr. Wolff talked about treatment options with me, and even showed me my MRI film, and took out a model to show me exactly where he would be doing an epidural on me. At no time did I feel rushed, even though I am sure I put him behind schedule. I also felt extremely confident that Dr. Wolff knew his stuff and knew what he was doing.I had my epidural done at the ambulatory center in Scottsdale, which is right by Dr. Wolff’s office. That experience was as pleasant as it could possibly be. The place was clean, the staff were kind, intelligent, attentive and very professional. Again, I saw Dr. Wolff’s associate and Dr. Wolff. The procedure itself only took about 15 minutes. Since epidurals take a few days to kick in and I only had this done today, I need to wait to see if I get results or need further treatment.Regardless, I have hope now that my pain has a chance of getting better. I feel that both Dr. Wolff and Dr. Shetty care about my pain and will to do the best they can to alleviate it. As a side note, I noticed some of the other reviews mentioned bad front-desk service. I understand that that issue has been addressed and is resolved or is in the process of being resolved. I have noticed a big difference from when I first called in 3 months ago to when I call in now.
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